TED is an acronym we use in part of our customer service training (thank you Mike Anderson). Part of what we teach is the importance of developing a relationship with each customer and provide Trust, Empathy and Direction. \u00a0With the busyness of all the tasks that need to be accomplished, it is easy to fall into the habit of “processing” the customer rather than building a relationship with them.\u00a0\u00a0It is important that we build trust with the customer, we empathize (sincerely, not a fake or shallow gesture) with them and we must provide them direction on how to navigate the repair process. \u00a0\u00a0As I was thinking about our call as believers\u00a0to be leaders in this world, I realized we too can fall into this trap of just “processing” people. \u00a0Our lives are jam packed to where we live in a “can’t slow down mode” and we tend to overlook building relationships. \u00a0In order for us to be effective leaders , we must embrace these three qualities – Trust, Empathy and Direction.<\/p>\n
Before you can lead or have influence with anyone, you must first earn their TRUST. \u00a0Take a look at Joseph with me. \u00a0I think we all would agree he influenced others in every capacity he was in. \u00a0First, in Potiphar’s home, he quickly earned Potiphar’s trust and was put in charge of everything he owned, then when Joseph was thrown in prison, there he earned the trust of the prison commander and all the prisoners were put under Joseph’s control, then he gained the trust of\u00a0Pharoah and\u00a0was put in control of all of Egypt. \u00a0I would say trust is an\u00a0integral part of leadership and we are all called to be leaders influencing the world for Christ.<\/p>\n
Secondly, in order to lead people you must be in relationships and empathize with them. \u00a0We must have EMPATHY\u00a0for people, to be able to feel compassion of where they are.\u00a0\u00a0During Jesus’ ministry here on earth He demonstrated compassion over and over again. \u00a0Matthew\u00a09:36<\/a>\u00a0\u00a0says “He was moved with compassion.”. \u00a0 If He was not moved with compassion He would not have taken on the form of a man, suffered and died for all of us. \u00a0He left His throne in Heaven with His Father for us. \u00a0That is the ultimate compassion. \u00a0I could continue siting all of His miracles healing and helping people, nevertheless\u00a0bottom line, do we have compassion for others?<\/p>\n Finally, as believers we should be giving DIRECTION\u00a0and pointing people\u00a0to\u00a0an intimate relationship with Jesus Christ. \u00a0 \u00a0Please don’t misunderstand me here, we are not to manipulate people, or try to “convert” them, rather our life should be an example for them to see Christ. \u00a0We should be helping them navigate through this life, however before we can give direction, we must have trust and compassion.<\/p>\n","protected":false},"excerpt":{"rendered":" TED is an acronym we use in part of our customer service training (thank you Mike Anderson). Part of what we teach is the importance of developing a relationship with each customer and provide Trust, Empathy and Direction. \u00a0With the … Continue reading